Who are we? Cats Protection Shop is a trading name of Otter House Ltd (Company Number: 2655839) who run this website on behalf of Cats Protection Ltd. Otter House Ltd is the Data Processor for this website and are registered with the Data Protection register under Registration Number Z6136350. Cats Protection is the Data Controller for this website and are registered with the Data Protection register under Registration Number Z6482198.
Cats Protection Shop's Legitimate Interests: Cats Protection Shop has a legal basis for processing your personal information in relation to the reasons you have submitted your details these include:
When we have your consent to process your information for a specific purpose, for instance: - to respond to your requests for specific services, products and information - to contact you in relation to all purposes where you have consented
When the processing is in relation to a contract we may have with you, for instance: - to process your donation or Gift Aid - and any queries or issues that may arise in connection with this processing - to manage your purchase orders, delivery of products and communicate with you about those orders
When the processing is necessary in order for us to comply with a legal obligation, such as data protection and any other applicable legislation, for instance; - to record any contact, we have with you so that we can manage any queries or complaints - to prevent or detect fraud or abuses of our website
What data do we hold? We only hold the data that is necessary to fulfil our contract with you on behalf of the charity and make sure our service is the best it can be. To process any orders, we will need to hold your name, address, email address and telephone number on our systems. We store this data so that we can not only complete our contract with you to fulfil your order but also for fraud protection reasons and to be able to provide refunds etc. Your order information is passed to another Data Processor; WHISTL UK Limited (To view WHISTL UK Limited - GDPR Compliance Statement please see the following link: https://www.whistl.co.uk/news/whistl-gdpr-compliance-statement). WHISTL UK Limited fulfil your order and then remove the order information after suppling the order details to Cats Protection.
When you visit our website, we track each browsing session and the various products you have visited. We do this for several reasons including gaining feedback on our products and services, as well as being able to provide a better service to you by recommending products and services we think you will like. We use this data to tailor our emails to you and make use of it through our other marketing channels if you have subscribed to our email list or any of those other channels.
We do not store or hold any credit or debit card information. All payments go through our payment providers (Opayo and PayPal) securely using encryption.
We store your device type and IP address in our system logs for fraud protection reasons and to help identify any intrusions or Denial of Service attacks on our website. We do not use your IP address for any other reason and all logs are stored securely on our servers. These logs are deleted periodically.
Our website servers are hosted in the UK.
Who do we share your data with? For us to function as a business and provide you with the best possible customer service and experience, we work with a few other third parties. We also share some of your data with our customer support team and other staff members as required so they can support you in case of a problem with a purchase or product or to help fulfil our contract with you (for instance a warehouse picker/packer). We only share your data with third party companies to fulfil our services to you. We will never sell your data to any other company or third party.
We use a variety of other third-party companies who provide professional services to us and help us run our business. These companies help us with things like merchandising our site and internal search results of our website, marketing agencies, email service providers, advertising partners and other software partners (for example postcode lookup). We may use companies whose services are either based in the EEA (European Economic Area) or are located outside of the EEA but are under an equivalent and approved privacy scheme by the EU (for example the EU-US privacy shield see here for more information: https://www.privacyshield.gov/welcome).
Our current Data Processors are: Google analytics: Our website like many others uses GA to track information about number of users, pages visited, length of browse time. We use this information to improve our sites and services.
Google reCAPTCHA: Our website like many others uses reCAPTCHA, a CAPTCHA system that enables the website to distinguish between human and automated access to the website on our checkout. We use ensure our site is protected from potential cyber-attacks.
Google AdWords: We place advertisements on Google's search pages that are based on your search term as well as potentially on other websites that support retargeting ads, and which are accessible via Google's AdWords platform. We use the consent lawful basis for processing under GDPR in order to do this. You can control these cookies using our cookie consent tool by Cookiebot or via your browser.
WHISTL UK Limited: WHISTL UK Limited fulfil your order and then remove the order information after suppling the order details to Dogs Trust. WHISTL UK Limited is a Data Processor for this website and are registered with the Data Protection register under Registration Number Z692857X.
Facebook Pixel: We use the Facebook Pixel to track conversions of products that are bought when a customer/supporter comes to this site from the Cats Protection Facebook Page and may also be used to target advertisements to you on Facebook if you have visited this website. Under GDPR this requires your consent and can be controlled using the cookie management tool on our website.
Your Rights Under the General Data Protection Regulations (GDPR) you have several new rights in relation to the data we store and hold about you:
You can read more about your rights and GDPR here at the information commissioner's office https://ico.org.uk
Marketing: If you do not wish to receive our marketing anymore, you can stop receiving marketing messages from us through - Previous marketing emails we have sent you by clicking the unsubscribe link - By contacting our customer services team
Data Retention We keep order information for our own records and legal reasons for a limited amount of time. However, we will not keep this information longer than is necessary. If you do ask for your data to be erased, we may not be able to remove all of it due to ensuring we uphold our responsibilities to legal or regulatory requirements, fraud and abuse or to enforce our terms and conditions.
How to contact us We always want to hear from our customers (especially if you feel we've let you down or could do better). If you: - Have any questions or feedback about this notice - Would like us to stop using your information - Want to exercise any of your rights as set out above, or have a complaint
Please don't hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact the Cats Protection privacy team by post: Information Governance Officer, Cats Protection, National Cats Centre, Chelwood Gate, Haywards Heath, Sussex, RH17 7TT or email email@example.com.