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Online Returns Policy


PLEASE NOTE: THIS RETURNS POLICY IS FOR ONLINE SHOP PURCHASES ONLY. IF YOU HAVE PURCHASED FROM A CATS PROTECTION HIGH STREET CHARITY SHOP, PURCHASES NEED TO BE RETURNED WITHIN 14 DAYS.

- We offer a 30-day money-back guarantee.

If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund.

Returning an item:

For a refund, items must be returned within 30 days of purchase with the original packaging.

It is acceptable to return an item with shrink-wrap removed, as long as the item has not been used or damaged after receipt.

You will receive a full refund, including the cost of delivering the goods to you.

Your refund will be processed within 30 days of the cancellation.

This does not affect your statutory rights.

We regret that food items cannot be returned unless faulty.

Instructions for Return:

1. Please enclose the delivery note, including your name and order number with the returned item(s). Tape the box securely using heavy-duty packing tape.

2. Send your returned item(s) via an insured carrier, such as Royal Mail Recorded delivery. This will be at your expense. We cannot be responsible for lost returns.

3. Send your return to:

Cats Protection Gifts
Woodview Road
Paignton
TQ4 7SR

Customer Service telephone: 0333 2405 892
Email: catsprotection@cbfulfilment.co.uk

We are not responsible for lost returns. If you have questions about your return, please contact our Customer Service team on the telephone number above.

Instructions for damaged or wrong items:

If your order has been damaged or contains the incorrect items, you must first contact our Customer Service team. Please provide your name, order number and request for refund or exchange.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm